PHCity Frequently Asked Questions

The minimum age to register and use PHCity is 21 years old. This applies to all Filipino players across the Philippines, regardless of which product — sports betting, casino or promotions — they intend to use. PHCity strictly enforces this requirement during identity verification.

PHCity requires valid government-issued Philippine ID documents for identity verification. Accepted documents typically include a Philippine passport, SSS ID, PhilSys national ID, UMID, driver's licence or any other primary government-issued ID that clearly shows your full name, date of birth and photo. You may also be asked to provide proof of your Philippine residential address. Upload clear, unobstructed photos or scans of your documents through your PHCity account settings page.

No. PHCity strictly allows only one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you believe your account has been duplicated accidentally, contact PHCity's 24/7 support team immediately to resolve the situation.

Click the "Forgot password?" link on the Login page. Enter the email address or Philippine mobile number registered on your PHCity account. A secure reset link will be sent to your registered contact. If you do not receive it within a few minutes, check your spam or junk folder. If the problem persists, contact PHCity support through live chat and the team will assist you in verifying your identity and restoring access.

PHCity supports the most popular Philippine payment methods, including GCash, Maya and direct Philippine bank transfer. All deposit amounts are processed and displayed in PHP (Philippine Peso). Visit the Deposit page after logging in to see all currently available options and any applicable minimum deposit amounts.

GCash and Maya deposits to your PHCity account are typically processed almost instantly — usually within a few minutes of completing the transaction on your e-wallet app. If your deposit has not been credited after 15 minutes, log in to your PHCity account and check your transaction history. If the deposit is still missing, contact PHCity's 24/7 support team with your GCash or Maya transaction reference number.

Minimum deposit amounts may vary depending on the payment method you choose. The current minimum deposit for each method is displayed on the Deposit page once you are logged in to your PHCity account. PHCity does not charge platform fees on deposits, though your e-wallet provider or bank may have their own transaction policies.

PHCity does not charge its own fees for deposits made by Filipino players. However, your GCash, Maya or bank provider may have their own transaction fees or limits that are outside PHCity's control. Always check your e-wallet app or bank's terms for details on any charges they may apply.

Log in to your PHCity account and go to the Withdrawal page. Select your preferred Philippine payment method — GCash, Maya or bank transfer — enter the amount you wish to withdraw in PHP, and confirm the request. Withdrawals are sent to the same payment method you used to deposit, subject to PHCity's standard identity verification requirements being complete.

Withdrawal processing times vary by method. GCash and Maya withdrawals are typically processed within a few hours of approval. Bank transfers may take one to three business days depending on your Philippine bank. Processing times can also vary during peak periods or if additional verification is required by PHCity's compliance team.

Withdrawals may be delayed for several reasons:

• Your KYC identity verification has not yet been completed or fully approved.
• There are active bonus funds in your account with outstanding wagering requirements.
• PHCity's compliance team requires additional verification for security purposes.
• Your withdrawal request was submitted outside standard processing hours for your chosen payment method.

If your withdrawal has been pending for longer than expected, contact PHCity's 24/7 support team through live chat for a status update.

Yes, a minimum withdrawal amount applies and may vary depending on the payment method selected. The exact current minimum for each method is shown on the Withdrawal page of your PHCity account. Ensure your available balance meets the minimum before submitting your request.

PHCity covers a wide range of sports markets for Filipino players. This includes Philippine basketball — PBA and UAAP — as well as international football, NBA, boxing, volleyball, tennis, and more. Visit the Sports page or the Basketball Betting page for a full overview of currently available markets and upcoming events.

Yes. PHCity offers live in-play betting across multiple sports, including PBA games, international football matches and other major events. Odds are updated in real time as the game progresses. Log in to your account and go to the Betting page to access the live betting section during any active event.

In most cases, bets on PHCity are final once confirmed and cannot be cancelled or amended. This applies to both pre-match and live in-play bets. Please review your bet slip carefully — including the selection, stake amount in PHP and potential returns — before you confirm your wager. If you believe a bet was placed in error due to a technical fault, contact PHCity's support team immediately with your bet reference number.

If a match is officially postponed, abandoned or cancelled before the result is determined, PHCity will typically void the affected bets and return the staked amount in PHP to your account balance. The specific rules for each sport and bet type are detailed in PHCity's full Terms and Conditions. Check your account transaction history after any cancelled event to confirm the refund status.

PHCity offers a full live casino section featuring real-dealer games streamed in HD, including baccarat, blackjack, roulette and a variety of slots. The live dealer games are available 24 hours a day, seven days a week. Visit the Casino page to browse all available titles and game categories.

Yes. PHCity's casino section is fully optimised for mobile devices. Filipino players can access all live dealer tables and slot games directly through their Android or iOS mobile browser at phcity.net without needing to download a separate app. A stable internet connection — such as a home Wi-Fi or a strong mobile data signal — will give you the best live streaming experience.

PHCity sources its casino games from reputable international game providers that operate under independent testing and certification standards. Live dealer games are conducted by real dealers in a studio environment and streamed in real time, which provides full transparency on every card drawn and every spin. PHCity does not claim guaranteed outcomes — all casino games involve genuine risk and the house maintains a statistical edge across all game types.

PHCity regularly offers promotions for Filipino members, including welcome bonuses, reload offers, sports cashback deals and casino-specific promotions. All current offers are listed on the Promotions page. Availability and eligibility vary by promotion. Always read the specific terms and wagering requirements of each offer before opting in.

Wagering requirements (also called rollover or turnover requirements) specify the total amount in PHP that you need to wager before bonus funds or winnings derived from a bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in qualifying bets before you can withdraw those funds. Each promotion's specific wagering requirement is stated clearly in its individual terms on the Promotions page.

Bonuses may not be credited if your account does not meet the eligibility criteria for that specific promotion, if you did not opt in correctly before making the qualifying deposit, or if the promotion has already expired. Check the terms of the offer on the Promotions page. If you believe you met all requirements and the bonus was still not credited, contact PHCity's support team with your deposit reference and promotion details.

PHCity provides a full suite of responsible gaming tools accessible from your account settings once logged in. These include deposit limits (daily, weekly and monthly), session time reminders, take-a-break cooling-off periods and self-exclusion. All tools are free to use and activate immediately once confirmed. Visit the Responsible Gaming page for full details on each tool and how to activate them.

Log in to your PHCity account and navigate to the Responsible Gaming section in your account settings. From there, you can set a daily, weekly or monthly PHP deposit limit. Once a limit is set and confirmed, it takes effect immediately. Reducing a limit takes effect right away; increasing a limit may be subject to a mandatory cooling-off period as an additional safeguard for your protection.

Self-exclusion is a tool that allows you to voluntarily block access to your PHCity account for a chosen period of time — or permanently. Once activated, your account will be suspended and you will not be able to place bets, access casino games or make deposits during the exclusion period. To request self-exclusion, go to the Responsible Gaming section in your account settings or contact PHCity's support team directly. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. More information is available on the Responsible Gaming page.

PHCity takes the safety and wellbeing of Filipino players seriously. The platform provides a full range of responsible gaming tools, and all financial transactions are processed securely in PHP. Gambling involves real financial risk and outcomes cannot be guaranteed. PHCity encourages all players to set strict personal limits, never chase losses, and to treat betting as entertainment rather than a source of income. If you feel that gambling is negatively affecting your life or the life of someone you know, please seek help through appropriate Philippine support services.